Política de envío
Shipping Overview
At KenLina Haven Inc., we strive to provide you with the best shipping experience possible. Every day, we deliver to customers worldwide, ensuring that your order arrives safely, securely, and with care.
Do we ship to your country?
Yes, we ship to most countries around the world. However, due to shipping restrictions, we currently do not ship to the following locations:
-
Bahamas
-
Yemen
-
Cuba
-
Iran
-
Sudan
-
Syria
We are actively working to expand our coverage in the future.
Shipping Costs
-
Free Standard Shipping on orders over US$69.99.
-
For orders below this amount: Standard Shipping costs US$6.
-
Express Shipping starts at US$29.99.
💡 During special promotions, we may offer site-wide free shipping — stay tuned for seasonal offers!
Important Notes:
-
Free shipping for orders over US$69.99 applies only to regular-priced items, not promotional “free” items.
-
The shipping fee of US$18 for “free gift” items covers handling, shipping, and customs fees, and is non-deductible.
-
Shipping costs are calculated at checkout based on product weight and destination.
Delivery Time
Total delivery time = Processing Time + Shipping Time
(Excludes customs delays, weekends, holidays, or unforeseen circumstances.)
-
Order Processing: 2–5 business days
-
Express Shipping (FedEx / DHL): 6–8 business days
-
Standard Shipping: 7–20 business days
Estimated Delivery by Country:
-
United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore: 7–15 business days
-
Australia, Israel, Switzerland, Italy, Portugal, Greece, Hungary, Finland, Ireland, Norway, Thailand, Malaysia, Brazil, Poland, Vietnam, Belgium, Japan, and others: 10–20 business days
For countries not listed, please check the shipping estimate shown at checkout or contact us directly.
Wrong Shipping Information
Please ensure your shipping details are correct at checkout.
-
If you entered the wrong address, contact us within 2 hours of placing your order at help@kenlina.com or call +1-307-301-7620.
-
Once processed and shipped, we cannot redirect packages.
Tracking Your Order
-
Once shipped, you will receive an email with your tracking information.
-
You can also track directly here: Track My Order.
Note: When products are handmade and shipped internationally, it may take 3–5 business days before tracking updates appear. This is normal due to transit times from local fulfillment centers to international shipping hubs.
What if my package doesn’t arrive?
If your package has not arrived within 60 days of shipment, please contact us:
📧 help@kenlina.com
📞 +1-307-301-7620
We will gladly resend your order or provide a full refund.
KenLina Haven Inc.
300 Lenora St. #1073, Seattle, WA, 98121, United States