Kenlina Natural Herbal Bead Bracelet Emperor's Pear Pavilion Incense｜Southern Tang Dream

Shipping Overview

At KenLina Haven Inc., we strive to provide you with the best shipping experience possible. Every day, we deliver to customers worldwide, ensuring that your order arrives safely, securely, and with care.

Do we ship to your country?

Yes, we ship to most countries around the world. However, due to shipping restrictions, we currently do not ship to the following locations:

• 
  Bahamas
  
• 
  Yemen
  
• 
  Cuba
  
• 
  Iran
  
• 
  Sudan
  
• 
  Syria
  

We are actively working to expand our coverage in the future.

Shipping Costs

• 
  Free Standard Shipping on orders over US$69.99.
  
• 
  For orders below this amount: Standard Shipping costs US$6.
  
• 
  Express Shipping starts at US$29.99.
  

💡 During special promotions, we may offer site-wide free shipping — stay tuned for seasonal offers!

Important Notes:

1. 
   Free shipping for orders over US$69.99 applies only to regular-priced items, not promotional “free” items.
   
2. 
   The shipping fee of US$18 for “free gift” items covers handling, shipping, and customs fees, and is non-deductible.
   
3. 
   Shipping costs are calculated at checkout based on product weight and destination.
   

Delivery Time

Total delivery time = Processing Time + Shipping Time
(Excludes customs delays, weekends, holidays, or unforeseen circumstances.)

• 
  Order Processing: 2–5 business days
  
• 
  Express Shipping (FedEx / DHL): 6–8 business days
  
• 
  Standard Shipping: 7–20 business days
  

Estimated Delivery by Country:

• 
  United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore: 7–15 business days
  
• 
  Australia, Israel, Switzerland, Italy, Portugal, Greece, Hungary, Finland, Ireland, Norway, Thailand, Malaysia, Brazil, Poland, Vietnam, Belgium, Japan, and others: 10–20 business days
  

For countries not listed, please check the shipping estimate shown at checkout or contact us directly.

Wrong Shipping Information

Please ensure your shipping details are correct at checkout.

• 
  If you entered the wrong address, contact us within 2 hours of placing your order at help@kenlina.com or call +1-307-301-7620.
  
• 
  Once processed and shipped, we cannot redirect packages.
  

Tracking Your Order

• 
  Once shipped, you will receive an email with your tracking information.
  
• 
  You can also track directly here: Track My Order.
  

Note: When products are handmade and shipped internationally, it may take 3–5 business days before tracking updates appear. This is normal due to transit times from local fulfillment centers to international shipping hubs.

What if my package doesn’t arrive?

If your package has not arrived within 60 days of shipment, please contact us:
📧 help@kenlina.com
📞 +1-307-301-7620

We will gladly resend your order or provide a full refund.

KenLina Haven Inc.
300 Lenora St. #1073, Seattle, WA, 98121, United States

At KenLina Haven Inc., every piece of jewelry is more than just an accessory – it is a reminder to pause, breathe, and reconnect with yourself. We want you to feel peace and satisfaction with every order you place. If for any reason your purchase does not meet your expectations, we are here to support you with a smooth and thoughtful return process.

For assistance, please contact us at:
📧 help@kenlina.com
📞 +1-307-301-7620
📍 Office Address (for communication only):
KenLina Haven Inc.
300 Lenora St. #1073, Seattle, WA, 98121, United States

Eligibility for Returns

• 
  You have 30 days from the date of delivery to request a return.
  
• 
  To qualify, your item must be unused, unworn, and in its original condition and packaging.
  
• 
  Proof of purchase (order confirmation or receipt) must be included.
  

Non-Returnable Items

The following items cannot be returned:

• 
  Gift cards
  
• 
  Personalized or custom-designed pieces
  
• 
  Items purchased during clearance or final sale promotions
  

Refunds

• 
  Once your return is received and inspected, we will notify you by email.
  
• 
  If approved, your refund will be processed back to your original payment method.
  
• 
  Please allow 5–10 business days for your bank or credit card provider to complete the refund.
  
• 
  If not approved, we will provide a detailed explanation.
  

Exchanges

• 
  We replace items if they are defective or damaged.
  
• 
  For an exchange of the same item, please contact us at help@kenlina.com or +1-307-301-7620 before shipping your item back.
  

Shipping Costs

• 
  Customers are responsible for return shipping costs.
  
• 
  Original shipping fees are non-refundable.
  
• 
  If the item is defective, damaged, or incorrect, KenLina Haven Inc. will cover the return shipping.
  

Return Address

All eligible returns should be sent to:
KenLina Haven Inc.
14205 SE 50TH ST, Bellevue, WA, 98006, United States

How to Start a Return

1. 
   Contact us at help@kenlina.com or call +1-307-301-7620 with your order number and reason for return.
   
2. 
   Our team will provide detailed return instructions.
   
3. 
   Ship your item to our official return address in Bellevue, WA.
   
4. 
   Once received, we will review and process your request promptly.
   

Late or Missing Refunds

• 
  If you haven’t received a refund within 10 business days after approval, first check with your bank or credit card company.
  
• 
  If you still haven’t received it, contact us at help@kenlina.com or +1-307-301-7620, and we will assist you.
  

Our Commitment to You

Kenlina was created from a journey of mindfulness and peace. In that same spirit, KenLina Haven Inc. is committed to treating every customer with care, respect, and attention. Whether it’s a return, an exchange, or simply a question, our team is here to ensure your experience remains smooth and stress-free.