Refund policy

Overview

At KenLina Haven Inc., every piece of jewelry is more than just an accessory – it is a reminder to pause, breathe, and reconnect with yourself. We want you to feel peace and satisfaction with every order you place. If for any reason your purchase does not meet your expectations, we are here to support you with a smooth and thoughtful return process.

For assistance, please contact us at:
📧 help@kenlina.com
📞 +1-307-301-7620
📍 Office Address (for communication only):
KenLina Haven Inc.
300 Lenora St. #1073, Seattle, WA, 98121, United States

Eligibility for Returns

• You have 30 days from the date of delivery to request a return.

• To qualify, your item must be unused, unworn, and in its original condition and packaging.

• Proof of purchase (order confirmation or receipt) must be included.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-designed pieces

• Items purchased during clearance or final sale promotions

Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed back to your original payment method.

• Please allow 5–10 business days for your bank or credit card provider to complete the refund.

• If not approved, we will provide a detailed explanation.

Exchanges

• We replace items if they are defective or damaged.

• For an exchange of the same item, please contact us at help@kenlina.com or +1-307-301-7620 before shipping your item back.

Shipping Costs

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

• If the item is defective, damaged, or incorrect, KenLina Haven Inc. will cover the return shipping.

Return Address

All eligible returns should be sent to:
KenLina Haven Inc.
14205 SE 50TH ST, Bellevue, WA, 98006, United States

How to Start a Return

1. Contact us at help@kenlina.com or call +1-307-301-7620 with your order number and reason for return.

2. Our team will provide detailed return instructions.

3. Ship your item to our official return address in Bellevue, WA.

4. Once received, we will review and process your request promptly.

Late or Missing Refunds

• If you haven’t received a refund within 10 business days after approval, first check with your bank or credit card company.

• If you still haven’t received it, contact us at help@kenlina.com or +1-307-301-7620, and we will assist you.

Our Commitment to You

Kenlina was created from a journey of mindfulness and peace. In that same spirit, KenLina Haven Inc. is committed to treating every customer with care, respect, and attention. Whether it’s a return, an exchange, or simply a question, our team is here to ensure your experience remains smooth and stress-free.